Dr. Fahame Emamjome1
1Australian Access Federation (AAF), Brisbane, Australia
Biography:
Fahame Emamjome is an eResearch Analyst at the Australian Access Federation (AAF). She has been working on the Trust and Identity Pathfinder for national research infrastructure, co-designing a unified approach to trusted and seamless access for Australia's research sector. Fahame has a PhD in Information Systems from Queensland University of Technology (QUT), with several years of experience as a post-doctoral researcher and business analyst. She is passionate about technology and innovation, especially in supporting the research sector.
Abstract:
The complexity of developing trust and identity solutions for national research infrastructure requires an inclusive and user-centric approach during the design, change and implementation phases.
The Australian Access Federation (AAF) when partnering with national research infrastructure providers, is applying a co-design methodology which actively involves stakeholders throughout the process and has gained attention for its potential to address diverse user needs and improve system effectiveness.
This presentation aims to explore the lessons learned from employing a co-design approach to enable trusted authorisation and access to Australian research infrastructure, through a Trust and Identity Framework and a series of incubators.
In this session we will discuss:
– How the AAF adapted a multi-staged, human-centric software development methodology. Where each stage included workshops, interviews, and focus groups with key stakeholders including researchers, administrators, IT personnel and solution architects from multiple research facilities. In each stage, data was collected, analysed and played back/shared to the participants to ensure alignment.
– The benefits of a co-design approach, which supports engagement with stakeholders from the early stages of requirement discovery to solution design, testing, change and implementation. Key lessons learned include the importance of early and continuous stakeholder involvement, the need for clear communication, scope and expectation management, and the value of iterative testing and feedback loops.
Our co-design approach proved that building relationships and maintaining open communication is critical in the planning and progress of complex programs, and for addressing the emerging requirements of the sector.