Piloting a text and data mining service charter at the University of Sydney Library
Dr Kayla Maloney1, Ms Catie Croaker1
1University Of Sydney, The University of Sydney, Australia
Text and data mining (TDM) methods are increasingly popular across a range of disciplines, including the humanities. Previously, Library TDM support was limited to basic information on our website. Resource-intensive collaborations with individual researchers and the 2018 launch of the Gale Digital Scholar Lab, a proprietary TDM analysis platform , were catalysts for the Library to decide that it needed a scalable set of TDM support services.
The Library ran a pilot TDM Service Charter from September 2019 to May 2020. Services were developed to support research and education at different levels, from new website information to classes and more tailored advice. The Charter incorporated traditional library expertise, such as copyright and information literacy, along with new skills, such as text analysis methods, providing a set of service offerings unique in Australian academic libraries. Our aim was to understand what our users valued and to grow Library staff knowledge.
The pilot helped us understand where the Library has a key role in TDM support, such as advising on access to subscription resources , assembling document sets for mining, and support with subscription tools, and identify where our knowledge gaps lie. Our primary recommendation is for the Library to undertake stakeholder engagement with the University TDM community to develop a truly sustainable and fit-for-purpose service model.
The pilot verified that demand exists for TDM support from the Library. It also allowed us to develop our skills and build networks, laying the groundwork for the stakeholder research needed to refine our service.
Kayla Maloney has been at the University of Sydney Library for 6 years and is currently a Digital Collections LIbrarian. She supports research outputs in the University’s institutional repository and the Library’s digitised Rare Books and Special Collections material for use in research and teaching. She completed a PhD in Geoscience at the University of Sydney.
Catie Croaker is an Academic Liaison Librarian who has been working in Australian university libraries for eight years. She currently supports Humanities, Social Sciences and Law, with a focus on research support. Catie has a Masters of Information Studies from Charles Sturt University.